Committed to providing a safe environment for you
Our Service Excellence team is dedicated to ensuring our patients’ voices are heard, and we actively encourage feedback through a number of channels.
All feedback – compliments, suggestions and complaints – is handled through our feedback management system to ensure each communication is documented and responded to. We act as liaison between patients and relevant departments to ensure that all feedback is communicated and results in a positive contribution to the continual enhancement of patient experience.
Reports are generated from all the feedback cases we handle to help us identify our strengths and opportunities for improvement. We then share these with the hospital departments and work collaboratively with caregivers to develop best practice ways of working based on real patient-led learnings.