HealthHub Clinics by Al-Futtaim provides accessible healthcare to all through our online consultation:

Digital Health services such as teleconsultation enable HealthHub Clinics by Al-Futtaim to extend their reach and improve their efficiency and effectiveness, while still maintaining high-quality care and attention to patient safety.

HealthHub Clinics has incorporated ethical statements and policies into their standard operating procedures to ensure adherence to strict ethical and professional standards, while assuring the quality of care and patient safety, and following evidence-based guidelines, and all federal and local regulations.

We take pride in being the leading telehealth provider in the UAE, using telemedicine and online consultation that uses real-time, interactive and advanced technology to connect providers and patients in the delivery of outpatient services.

• All communication with the patient (verbal,visual or written), are documented into the patient’s unique medical record, which is part of an integrated healthcare management system. This is to ensure continuity of care and access to the same information by all HealthHub providers whenever required.

• We deliver services in a culturally competent manner that takes into account the patient’s age, disability status, ethnicity, language, gender identity and sexual orientation, geographical location, language, religion, and socio-economic status.

• Through our vast clinical network and partnerships with other providers, we have access to available medical resources in proximity to the patient.

Taking on a holistic approach to Telehealth service:

Through our innovative telehealth consultation platform, you can select your preferred doctor and speciality, as well as your most convenient date and time slot, and join the online consultation from the comfort of yourhome. You can read all about it at length, here.

All you require is a webcam on a mobile phone, iPad or laptop device, and of course internet access, to interact with our doctors for consultation and feedback. You can even complete the entire registration process online, including uploading documents and previous lab reports, as well as e-signing of the required consent forms.

Our doctors can instantly access your medical records through our integrated EMR system to conduct the online consultation to diagnose your condition, recommend treatment plans, provide second opinions on previous diagnoses, follow up on chronic diseases and prescribe medication.

In case further investigation is required, the doctors can refer you to the appropriate specialist for treatment. During the telehealth consultation, the doctor may prescribe a lab test. As part of our holistic approach, we offer home services. Our mobile team will schedule a visit to your home for the sample collection.

You can then, later, review your reports and lab results on our HealthHub App. If the doctor prescribes medication, it will be delivered to your home from one of our HealthHub Pharmacies located closest to you. Once the consultation is completed and if charges apply, you will receive an online payment link to complete the process seamlessly.